NAR has learned that cybercriminals are posing as SentriLock, and sending fake invoices to REALTOR® associations and MLSs. The invoice may be in an accurate amount, and even include a genuine-looking SentriLock W-9 form. However, the invoice includes new, fake payment instructions.

SentriLock is aware of the scam and has alerted its customers.

Here’s what you need to know:

• Always verify the sender of any external email that requests payment. Here, the email address sending the fake invoices is from “sentril0ck.com” with a zero in place of the “o”.
• Do not reply to the email, click on any attachments or use contact information contained in the email.
• If you are a SentriLock customer, please contact your account representative, using contact information you already have, and verify the ACH instructions for invoices prior to sending any payments.
• If you are a victim of this scam, contact your bank immediately and request a recall or reversal.
• File a complaint with the FBI at ic3.gov as soon as possible; recovery rates increase when crimes are reported within 24 hours.
• Report the incident immediately to Chubb’s cyber response team by calling 1-800-817-2665. You will be set up with a cyber specialist to triage the incident and ensure that other systems are not affected.

Take advantage of the cyber resources available to you through Chubb, including the eRiskHub® resource library, and check out these NAR resources:

• AEI Year-Round Webinar: Cyber-Security Best Practices
• Window to the Law: Preventing Cybercrime During COVID-19
• Spoof Emails: Recognizing Scams in Real Estate
• Data Privacy and Security Topic Page