NAR has learned that cybercriminals are posing as SentriLock, and sending fake invoices to REALTOR® associations and MLSs. The invoice may be in an accurate amount, and even include a genuine-looking SentriLock W-9 form. However, the invoice includes new, fake payment instructions.
SentriLock is aware of the scam and has alerted its customers.
Here’s what you need to know:
- Always verify the sender of any external email that requests payment. Here, the email address sending the fake invoices is from “sentril0ck.com” with a zero in place of the “o”.
- Do not reply to the email, click on any attachments or use contact information contained in the email.
- If you are a SentriLock customer, please contact your account representative, using contact information you already have, and verify the ACH instructions for invoices prior to sending any payments.
- If you are a victim of this scam, contact your bank immediately and request a recall or reversal.
- File a complaint with the FBI at ic3.gov as soon as possible; recovery rates increase when crimes are reported within 24 hours.
- Report the incident immediately to Chubb’s cyber response team by calling 1-800-817-2665. You will be set up with a cyber specialist to triage the incident and ensure that other systems are not affected.